SHIPPING & RETURNS
SHIPPING & DELIVERY
We offer Free Delivery to most provinces within Australia (some provinces excluded). Orders will be processed and dispatched from our AU warehouse located in Woodville SA. Delivery of item(s) can take anywhere from 1-5 business days within Australia, depending on your location. Orders received over the weekend, holidays or after 11 am (USA eastern standard time) on regular business days will ship the following business day.
UMBRELLA REPAIRS & REPLACEMENTS
All Davek umbrellas are covered under our Unconditional Lifetime Guarantee. If, at any time, you find any defect in material or workmanship, or the umbrella should fail to function properly, we will gladly repair or replace it at no charge (except shipping & handling). Follow the instructions here.
RETURNS (FOR REFUND & EXCHANGE)
Please Note: Return for refund policy below only applies to purchases made online on www.au.davekny.com. We want to make sure you are absolutely thrilled with your purchase. If, for any reason whatsoever, you are not 100% satisfied with your order, return the unused item within 30 days of purchase for a refund. Simply follow these instructions: Ship the unused unit back to us, including all original packing supplies, hang tags, and loss protection card (if applicable). Please include a note with your name, address, email and daytime phone number along with your instructions to:
DAVEK - REFUND & EXCHANGE
6 Leeds St
Woodville North SA 5012
Attn: Returns Dept.
NO DROP-OFFS, please mail the product back to us. For items being sent to our Returns department, please be sure to ship via insured, traceable mail. This service is offered by UPS, Fedex and other carriers.
You can expect a refund for the cost of the returned item(s) in the same form of payment originally used for purchase within 30 days of receipt of return. All shipping costs are non-refundable. If an item is returned whose original purchase was made with free shipping, $15.95 AUD will be deducted from refunded amount to cover the cost of original shipment.
Always point umbrellas away from you when opening and closing, as some are spring loaded. As a precaution, allow at least 3 ft of space in front of you when opening.
Terms of Service
All products purchased on our website are subject to return or exchange only according to our Return Policy. Davek reserves the option to replace any item returned with a replacement model of comparable value.
If your model is out of stock or no longer carried, we will send you a replacement model of comparable value at our discretion. We reserve the right to refuse service to anyone for any reason at any time. For all terms, conditions, policies and notices of our website, please visit our Terms of Service page.