OUR FOREVER GUARANTEE
Davek umbrellas are built to last—with proper use, your umbrella should remain by your side for many years to come. But we understand that things happen. A cab door can accidentally slam on the shaft. Your cat decides to use it for a scratching post. Hurricanes happen. Not to worry—all Davek umbrellas are covered under our famous Unconditional Lifetime Guarantee: If your umbrella should fail to function properly at any time for any reason whatsoever, we will gladly repair or replace it for free (except shipping). We want this umbrella to be the last umbrella you will ever need.
Owners must register to keep their umbrella protected under the lifetime guarantee (click button below for registration form). If you purchased your umbrella directly on our au.davekny.com website, you will automatically be registered with purchase.
IF YOU NEED TO SEND IN YOUR UMBRELLA FOR MAINTENANCE:
After registration, send us the item and payment of $15.00 AUD* for return shipping & handling (click here to pay by credit card). You will receive an email with credit card payment confirmation shortly after the transaction is complete. Please send a copy of this transaction confirmation receipt back with the unit and be sure to include your shipping address with return. Please send to the address shown below.
DAVEK - REPAIR/REPLACEMENT
6 Leeds Street
Woodville North SA 5012
Attn: Lifetime Guarantee
NO DROP-OFFS, please mail the product to us.
Do not return the product to the store at which it was purchased. Do not include your loss protection card with the return (keep this in case you lose your umbrella). Allow 2 to 4 weeks for replacement unit. Davek reserves the option to replace any item returned with a replacement model of comparable value. If your model is out of stock or no longer carried, we will send you a replacement model of comparable value at our discretion. This warranty does not apply for products purchased via unauthorized third-party dealers (i.e. eBay, Amazon Third-Party, etc.). Based on Australian Consumer Law (ACL), Davek will cover the shipping costs for the retrieval and replacement of damaged umbrellas for up to the first 12 months from date of purchase. After this period, you will need to cover all shipping costs for repair/replacement.
Every Davek umbrella comes with a unique “loss protection” serial number. If you lose your umbrella, you can use this number to redeem a replacement umbrella at up to 50% off the regular retail price. Redemptions are limited to one replacement per original purchase and the number automatically deactivates after first use. Click here to redeem your replacement.