If your umbrella has failed to function properly, we are happy to replace it for free (except shipping). Please follow the steps below for first-time replacements.

Step 1:

Send a photo of the damaged umbrella:

Email a photo(s) of the damaged unit to Please include a photo of the damaged section of umbrella, as well as a photo of the handle to help verify the model.

Include the following information:

- Your full name
- Your shipping address (Australia addresses only)
- The model and color
- Approximate original date of purchase
- Return shipping order number (Step 2 below)

We will email you after we receive your email, verify your replacement history and send the replacement accordingly.

Step 2:

Pay the shipping fee for the replacement unit. Please click button below to pay the shipping fee via credit card.


Questions? Email us at